FAQ
Common questions, answered plainly.
Don't see what you're looking for? Call or send a quote request and we'll answer directly.
How is Signature Ride different from Uber or Lyft Black?
A rideshare app matches you with whichever driver is nearest. With Signature Ride, you book a dedicated chauffeur and vehicle in advance, with flat-rate pricing agreed before you travel — no surge multiplier, no algorithm deciding who shows up.
What areas do you serve?
Washington, D.C., Northern Virginia (Arlington, Alexandria, Tysons, Reston, McLean), and Maryland (Bethesda, Rockville, Silver Spring, Annapolis), plus all three regional airports — DCA, IAD, and BWI. Trips outside these areas are available on request.
How far in advance do I need to book?
We recommend 24–48 hours' notice for standard reservations, especially for airport transfers and events. Same-day booking is often possible depending on vehicle availability — call our reservations line directly for anything urgent.
What happens if my flight is delayed?
We track your flight from the moment you book. If it lands early or late, your chauffeur adjusts automatically — no rebooking, no waiting fee for delays caused by the airline.
Is pricing really flat-rate?
Yes. For point-to-point trips, the quote you receive is the price you pay — no surge pricing, and no surprise charges added after the ride. Hourly charter is billed at the agreed hourly rate.
Do you offer corporate accounts?
Yes. Law firms, government contractors, associations, and consulting teams can set up a standing account with monthly invoicing, so individual travelers don't need a company card for every trip. Contact us to set one up.
Are gratuities included?
Gratuity is not automatically added to point-to-point pricing and is left to your discretion. For events and multi-vehicle bookings, ask your reservations contact — a service charge may apply and will always be disclosed upfront.
Can you accommodate car seats or specific luggage needs?
Yes — let us know passenger and luggage details when you book (or add them in the notes field on the quote form) and we'll confirm the right vehicle and any equipment needed.
What's your cancellation policy?
Free cancellation up to 12 hours before your scheduled pickup.
- 50% charge for cancellations made within 12 hours of pickup
- 100% charge for cancellations made less than 4 hours before pickup, or for no-shows
If your flight is delayed or canceled and you notify us promptly, we'll waive or adjust the cancellation fee whenever possible. Flight monitoring is a hallmark of premium chauffeur service.
Are your drivers licensed and insured?
Every chauffeur is background-checked and trained on the specific routes, security perimeters, and protocols relevant to driving in the D.C. metro area. All vehicles are company-owned, insured, and maintained on a fixed schedule.